Warranty & Support

We're committed to delivering reliable products backed by a simple and hassle-free warranty process.

Contact Support

Our Policy

Every genuine Nexal Connect cable is covered by a 6-month limited replacement warranty against manufacturing defects.

If an eligible manufacturing defect occurs during the warranty period, we'll provide a replacement after verification.

Warranty Coverage

Read our Warranty Policy

What's Not Covered

• Physical damage

• Liquid damage

• Cuts or burns

• Misuse or improper handling

• Unauthorized modifications

• Normal wear and tear

What's Covered

• Manufacturing defects

• Charging failure due to manufacturing defects

• Connector failure under normal usage

• Internal wiring defects

Need Help?

1. Contact support@nexalconnect.com

2. Share proof of purchase.

3. Attach product photos or videos.

4. Our team reviews the request.

5. If approved, replacement instructions will be shared.

How to claim

support@nexalconnect.com

Monday – Saturday

10:00 AM – 6:00 PM IST

Contact Support

Register Your Warranty